DX Hosting Privacy Policy

Last updated: 20/09/2025

DX Hosting (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services or visit our websites.

1. Who We Are

2. Data We Collect

We may collect the following types of personal data:

  • Contact details: name, email address, billing address, phone number.
  • Account details: usernames, passwords (encrypted), hosting service preferences.
  • Payment information: only the minimal data needed to process payments (handled via secure third-party processors; we never store full card details).
  • Technical data: IP addresses, browser type, operating system, login logs, and cookies.
  • Support communications: emails, chat logs, or phone records when you contact us.

3. How We Use Your Data

We use your data to:

  • Provide and maintain hosting services.
  • Process payments and invoices.
  • Communicate about your account, support requests, or important service updates.
  • Improve our website and services through analytics (only with your consent for non-essential cookies).
  • Meet legal or regulatory requirements.

4. Lawful Bases for Processing

We process your personal data under one or more of these legal bases:

  • Contract: to deliver the hosting services you request.
  • Legal obligation: to comply with UK/EU laws (e.g., tax regulations).
  • Legitimate interests: to improve services and prevent fraud (where your rights are not overridden).
  • Consent: for optional activities such as marketing emails or analytics cookies.

5. Cookies & Similar Technologies

We use necessary cookies for website operation. For analytics or marketing cookies, we will ask for your explicit consent when you first visit our site. You can change or withdraw consent at any time via our cookie banner or your browser settings.

6. Sharing Your Data

We may share your information with:

  • Service providers and subcontractors (e.g., payment processors, data centres, email delivery services) under strict data-processing agreements.
  • Authorities if required by law or to protect our rights.

We never sell your personal data.

7. International Transfers

If we transfer personal data outside the UK (for example, to a secure data centre in the EEA or a service provider in the USA), we ensure appropriate safeguards such as UK International Data Transfer Agreements (IDTAs) or the UK-EU adequacy decision.

8. Data Retention

We keep your data only as long as necessary to provide our services and comply with legal obligations. Typically, account and billing records are kept for up to 6 years after your account closes (for tax and audit purposes).

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to processing or request restriction.
  • Data portability.
  • Withdraw consent at any time (for activities based on consent).
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk

To exercise these rights, contact us at privacy @ dxhosting.uk

10. Security

We use industry-standard technical and organisational measures—encryption, access controls, secure backups—to protect your data against loss or unauthorised access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website and, where appropriate, notified to you by email.

Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please email privacy @ dxhosting.uk

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