DX Hosting Terms and Conditions

Last updated: [Insert Date]

These Terms of Service (“Terms”) form a legally binding agreement between DX Hosting (“we”, “us”, “our”) and any person or entity (“you”, “your”, “customer”) who purchases or uses our hosting and related services (“Services”). By creating an account, placing an order, or using the Services, you agree to these Terms.

1. Company Details

  • Trading Name: DX Hosting
  • Registered Address: [Your UK business address]
  • Email:info @ dxhosting.uk

2. Eligibility

You must:

  • Be at least 18 years old (or the age of majority in your country).
  • Provide accurate registration information and keep it updated.
  • Have the legal authority to enter into this agreement.

3. Services

We provide website hosting, domain registration, email hosting, and related services as described on our website. We may add, modify, or discontinue features with reasonable notice.

4. Account Responsibilities

  • Keep your login credentials secure and confidential.
  • You are responsible for all activity under your account.
  • Notify us immediately of any unauthorised access or security breach.

5. Acceptable Use

You agree not to use the Services to:

  • Violate any UK or international law or regulation.
  • Host, transmit, or distribute harmful, abusive, defamatory, or illegal content.
  • Send spam or unsolicited bulk messages.
  • Interfere with network operations or attempt unauthorised access to systems.

We reserve the right to suspend or terminate accounts that breach this section.

6. Ordering, Fees & Payment

  • Current pricing is listed on our website.
  • All fees are in GBP (£) and include VAT where applicable.
  • Payments are due in advance of each billing cycle.
  • We may suspend or terminate Services for late or failed payments.

7. Cancellations & Refunds

  • You can cancel at any time via your control panel or by emailing support.
  • Unless stated otherwise in a specific plan, prepaid fees are non-refundable after the first 14-day cooling-off period provided by UK consumer law.
  • Refunds within the 14-day period are available only if the service has not been fully performed.

8. Service Availability

  • We aim for 99.9% uptime but do not guarantee uninterrupted service.
  • Maintenance windows will be announced in advance where possible.
  • We are not liable for downtime caused by events beyond our reasonable control (force majeure).

9. Data Protection & Privacy

  • We process personal data in accordance with our Privacy Policy.
  • You are the data controller for any personal data you host; we act as a data processor.

10. Intellectual Property

  • All website content, trademarks, and software we provide remain our property or that of our licensors.
  • You retain ownership of all content you upload but grant us a licence to host and transmit it as needed to deliver the Services.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability for any claim is limited to the fees you paid to us in the preceding 12 months.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Indemnity

You agree to indemnify and hold us harmless from any claims or damages arising from your use of the Services or violation of these Terms.

13. Suspension & Termination

We may suspend or terminate your Services with or without notice if you:

  • Breach these Terms,
  • Fail to pay fees, or
  • Pose a security or legal risk.

On termination, we may delete your data after a reasonable period.

14. Changes to Terms

We may update these Terms from time to time. If changes are material, we will give at least 30 days’ notice by email or website notice. Continued use of the Services after the effective date constitutes acceptance.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions about these Terms, please contact: DX Hosting – Legal Department Email: Contact

Top